Refund & Warranty Policy

1. Warranty Service

All products are covered by a one-year warranty, starting from the date the product is delivered.

During the warranty period, if the product develops a defect or malfunction that is not caused by human factors, we will provide the following solutions:

• If the issue can be resolved by replacing a component or spare part, we will provide and ship the replacement part free of charge.
• If the issue cannot be resolved by replacing the relevant part, we will provide a replacement product free of charge.

The warranty does not cover damage or malfunctions caused by improper use, accidental damage, unauthorized modifications, misuse, or other damage caused by the customer.

2. Order Cancellation Before Shipment

If your order has not yet been shipped, you may contact us to request a cancellation and refund. We can process the refund directly to your original payment method.

Please note that if you paid by credit card or another payment method that charges transaction or processing fees, a portion of the payment may have been deducted by the payment provider or bank. These fees are not charged or retained by us, and we are unable to refund fees that we did not receive.

Therefore, in such cases, we can only refund the actual amount of funds received by us after the payment provider or bank has deducted its applicable fees.

Once the order has been shipped, the cancellation policy described in the Returns & Refunds section will apply.

3. Returns & Refunds

Once an order has been shipped, we generally do not accept returns or refunds for reasons unrelated to product quality.

If you no longer need the product and wish to return it after it has been shipped, we may accept the return under the following conditions:

• The product must be returned to us.
• A refund will be issued after we receive and inspect the returned product.
• The buyer is responsible for all shipping costs associated with the return, including the original shipping cost and the return shipping cost.

Please note that products that have been used cannot be returned or refunded for reasons unrelated to product quality.

This policy does not affect any mandatory consumer rights that may apply under the laws and regulations of your country or region.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please report it to us within 7 days of delivery.

To report a damaged, defective, or incorrect item, please follow these steps:

1. Contact our Customer Service Team by email at sales9@rkgaming.com.
2. Provide photos and a description of the damaged, defective, or incorrect item, along with the order number associated with the product.

After receiving your email, our customer service team will review the issue and contact you to determine the appropriate solution.

Please note that all damaged, defective, or incorrectly shipped items must be reported within 7 days of delivery. Reports submitted after this period may not be eligible for a replacement, refund, or other resolution.

5. Refund Processing

If a refund is approved, the refund will be processed after the returned product has been received and inspected, where applicable.

The refund will generally be issued to the original payment method used to place the order. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Any payment processing, transaction, currency conversion, or other fees charged by your bank or payment provider are not fees charged by us. We are not responsible for refunding fees that we did not receive.